Patient Access Representative - OMH - Gaylord, MI

Munson Healthcare•Gaylord, MI

5d•Onsite

About The Position

The Patient Access Representative greets and directs patients, families, and visitors to testing and surgical areas in a courteous and welcoming manner. The role is highly mobile and includes assisting with or arranging transportation as needed. Registration duties include obtaining and verifying required patient information and entering it into the registration system promptly. The representative works positively with staff at all levels, provides clear information about procedures, expectations, and the hospital environment, and handles confidential medical information with a high degree of control. The role also includes keeping offices and work areas orderly and stocked, checking department communications daily by voicemail or email, and promptly implementing requested changes to information-collection procedures. The representative serves as a preceptor for new hires and performs other duties assigned by the PAS leadership team. The schedule rotates across two weeks and includes weekday, overnight, and weekend shifts. Employees must meet Munson Healthcare’s stated vaccination requirements or have approved exemptions where applicable.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.
Must meet the employer’s Measles, Mumps, Rubella, and Varicella vaccination or lab-confirmed immunity requirements; annual flu vaccination is required unless an approved medical or religious exemption applies.

Responsibilities

Greet patients, family members, and other customers courteously and direct them to testing and surgical areas.
Assist patients, families, and visitors with transportation or arrange transportation as needed.
Obtain and verify required patient information and enter it into the registration system promptly.
Provide information to help patients understand procedures, expectations, and the hospital environment in a friendly and clear manner.
Handle confidential medical information with a high degree of control.
Keep offices and work areas orderly and properly stocked.
Check department communications daily by telephone voicemail and/or email.
Make requested changes to current information-collection procedures promptly, including changes communicated before official documentation.
Precept new hires and provide the education required for their positions.
Perform other duties assigned by the PAS leadership team.