Patient Access Representative

Cary Medical Center•Caribou, ME

23d•$17 - $25•Onsite

About The Position

Join the team at Cary Medical Center and play a vital role in creating a positive experience for our patients from the moment they arrive. The Patient Access Representative is responsible for the accurate collection and entry of patient demographic and insurance information while providing exceptional customer service. This position performs all assigned duties with an emphasis on patient safety, patient satisfaction, accuracy, confidentiality, and professionalism. At Cary Medical Center, we take great pride in our workplace culture. Our employees have voted us one of the Best Places to Work in Maine for six consecutive years (2021–2026). As a Patient Access Representative, you’ll be part of a supportive and collaborative team where your work has a meaningful impact on patient care and community health.

Requirements

Knowledge and skill in Microsoft Office documents (Word, Excel Spreadsheets, PowerPoint)
Ability to answer phones and converse courteously and in a professional manner
Interpersonal and customer service skills
Maintains a high standard of responsibility, accountability and flexibility

Nice To Haves

High School Diploma or G.E.D, preferred
Previous Medical Office experience, preferred

Responsibilities

Greets and assists patients and visitors.
Promptly answers incoming calls and directs appropriately if necessary.
Obtains initial patient information, including demographic and insurance information; reviews and maintains patient data.
Verifies patient account information through automated processes, registration interfaces, patient contact, or payer contact, researches missing or incorrect account information; appropriately updates account activity.
Resolves registration and claim edits and completes registration reports to accommodate processing of charge entry and claim submissions.
Schedules patient appointments and referrals appropriately, if applicable to unit
Forwards appropriate referrals to other providers as directed, if applicable to unit
Maintains patient medical records and ensures that appropriate information is ready for each visit.
Provides clerical duties such as typing, photocopying, and faxing.
Makes reminder phone calls to patients for upcoming appointments, if applicable to unit.
Scans documentation (insurance information, consent forms etc.) into computerized systems.
Performs other duties as assigned. Complies with local, state, and federal laws and regulations.
Complies with local, state and federal laws and regulations.