Patient Access Representative

Longmont United Hospital•Longmont, CO

5d•$19 - $30•Onsite

About The Position

At Longmont United Hospital, the Patient Access Representative contributes to the overall patient experience through organization, operational support, and customer service. The role creates a positive impression for patients, families, and visitors while pre-admitting, admitting, and registering patients. It includes interviewing patients to gather demographic and financial information, verifying insurance benefits, explaining financial requirements, collecting patient portions, and mentoring new associates. The representative completes patient clinical and financial data accurately, promptly, and courteously; uses technology to verify and document insurance eligibility; obtains signatures and scans documents into the electronic patient record as applicable; and maintains accuracy and patient confidentiality.

Requirements

High school diploma or G.E.D.
Strong organizational and customer service skills.
Meticulous attention to detail in information gathering and financial processes.
Ability to communicate complex information effectively.

Nice To Haves

Office experience in a healthcare environment.
Medical terminology.
Ability to multitask.
Prioritizing skills.

Responsibilities

Pre-admit, admit, and register patients while creating a positive impression for patients, families, and visitors.
Interview patients to gather demographic and financial information.
Verify insurance benefits and document insurance eligibility accurately, efficiently, and promptly according to established standards.
Explain financial requirements and collect patient portions before or at the time of service, following MSE.
Obtain signatures, verify information, and scan documents into the electronic patient record as applicable.
Maintain registration accuracy within departmental guidelines.
Protect the quality and integrity of patient information and maintain patient confidentiality.
Serve as a mentor to new associates.