Patient Access Representative
About The Position
The Patient Access Representative serves as patients’ first point of contact at Fox Valley Orthopedics and provides personalized service in a fast-paced environment. The role includes accurately entering patient information into the electronic medical record, verifying insurance, scheduling appointments, and collecting upfront payments. The position is based in Elgin, Illinois, with a requirement to float to other locations when needed. It is full-time, 40 hours per week, with a Monday–Friday schedule that includes rotating evenings and Saturdays. The stated pay rate is $18–$22.50 per hour, with placement based on experience.
Requirements
- High school diploma or equivalent.
- At least 2 years of customer service-related experience.
- Proficiency with an electronic medical record and/or experience using workplace computer software programs.
- Ability to pass a background check and pre-employment TB and drug screening.
- Obtain active licensures per job requirements, if applicable.
Nice To Haves
- At least 2 years of prior healthcare experience.
- At least 2 years of experience working in a fast-paced environment.
- Understanding of the revenue cycle.
- Welcoming personality, customer-service focus, empathy, and a positive, professional image.
- Teamwork, strong communication, critical thinking, adaptability, and flexibility.
Responsibilities
- Provide exceptional customer service and prioritize patients’ needs.
- Use multiple computer software programs simultaneously.
- Preregister patient charts before service.
- Verify insurance eligibility.
- Collect copayments and patient balance payments professionally.
- Enter patient demographic and insurance information into the electronic medical record accurately and efficiently.
- Check patients in efficiently, completely, and personally.
- Schedule appointments accurately, prioritizing patient convenience.
- Help patients find their way around the campus and assist with paperwork when necessary.
- Maintain confidentiality and respect patient rights.
- Attend and actively participate in team meetings, which may occur outside normal business hours.
- Comply with safety activities, policies, procedures, and regulatory requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
