Patient Access Representative - (Day shift & Every other weekend)
About The Position
The Patient Access Representative greets and directs patients and families to testing and surgical areas in the facility in a courteous and welcoming manner. The role is highly mobile and includes helping patients, family members, and visitors with transportation or arranging transportation as needed. Registration duties include obtaining and verifying required patient information and entering it into the registration system promptly. The representative works positively with staff at all levels, provides information to help patients understand procedures and expectations, and handles confidential medical information with a high degree of care. The role also includes keeping offices and work areas orderly and stocked, reviewing department communications daily and promptly implementing requested changes to information-collection procedures, and acting as a preceptor for new hires. Other duties may be assigned by the PAS leadership team.
Requirements
- Associate's degree, two years of formal education, or equivalent experience.
- Two years of work experience in customer service, healthcare, or a business-related field.
- Exceptional people skills.
- Must meet Munson Healthcare vaccination requirements for measles, mumps, rubella, and varicella, and receive an annual flu vaccine or have an approved medical or religious exemption.
Responsibilities
- Greet and direct patients and families to testing and surgical areas in a courteous, welcoming manner.
- Assist patients, family members, and visitors with transportation or arrange transportation as needed.
- Obtain and verify required patient information and enter it into the registration system promptly.
- Provide information to promote patient understanding of procedures, expectations, and the hospital environment.
- Handle confidential medical information with a high degree of care.
- Keep offices and work areas orderly and properly stocked.
- Review department communications daily via telephone voicemail and/or email and promptly implement requested changes to information-collection procedures.
- Act as a preceptor and provide required education to new hires.
- Perform other duties as assigned by the PAS leadership team.
Benefits
- Tuition reimbursement
- In-person and online development
- Access to a career hub
- Full benefits
- Paid holidays
- Generous paid time off
- Employee discounts
- Free individual retirement counseling
- Free wellness platform for the employee and family
- Personalized support for personal or family challenges
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
