Patient Access Representative - (Evening shift & Every other weekend)
About The Position
The Patient Access Representative welcomes and directs patients, families, and visitors to testing and surgical areas. The role requires mobility to assist people, including transporting them or arranging transportation when needed. Registration work includes obtaining and verifying required patient information and entering it into the registration system promptly. The representative communicates courteously and clearly with patients and customers, providing information that helps them understand procedures, expectations, and the hospital environment. The role handles confidential medical information with a high degree of care, maintains an orderly and stocked work area, and checks department communications daily by voicemail, telephone, or email. The representative implements requested changes to information-collection procedures as communicated, including before formal documentation is issued. The position also serves as a preceptor for new hires and performs other duties assigned by the PAS leadership team.
Requirements
- Associate's degree, two years of formal education, or equivalent experience.
- Two years of work experience in customer service, healthcare, or a business-related field.
- Exceptional people skills.
- Ability to work three 12-hour shifts per week, with shifts potentially scheduled any day of the week and every other weekend required.
Responsibilities
- Greet and direct patients, families, and visitors to testing and surgical areas in a courteous, welcoming manner.
- Assist patients, families, and visitors, including transporting them or arranging transportation as needed.
- Obtain and verify required patient information and enter it into the registration system promptly.
- Provide information that promotes patient understanding of procedures, expectations, and the hospital environment.
- Handle confidential medical information with a high degree of care.
- Keep offices and work areas orderly and properly stocked.
- Check department communications daily through telephone voicemail and/or email.
- Make requested changes to current information-collection procedures based on daily communications.
- Precept new hires and provide the education required for their position.
- Perform other duties assigned by the PAS leadership team.
Benefits
- Tuition reimbursement.
- In-person and online development opportunities.
- Access to a career hub.
- Full benefits.
- Paid holidays.
- Generous paid time off.
- Employee discounts.
- Free individual retirement counseling.
- Free wellness platform for the employee and family.
- Personalized support for personal or family challenges.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
