Patient Access Representative - (Day shift & Every other weekend)

Munson Healthcare • Traverse City, MI

3d

About The Position

The Patient Access Representative greets and directs patients, families, and other visitors to testing and surgical areas in a courteous, welcoming manner. The role is highly mobile and may involve transporting people or arranging transportation as needed. Registration duties include obtaining and verifying required patient information and entering it into the registration system promptly.

The representative works positively with staff at all levels, provides information that helps patients understand procedures, expectations, and the hospital environment, and handles confidential medical information with a high degree of care. The role also includes keeping offices and work areas orderly and stocked, checking department communications daily by voicemail or email, promptly implementing requested changes to information-collection procedures, and serving as a preceptor for new hires. Other duties may be assigned by the PAS leadership team.

The schedule is three 12-hour shifts per week, 5:30 a.m.–6:00 p.m., on any day of the week, with every other weekend required.

Requirements

• Associate's degree, two years of formal education, or equivalent experience.
• Two years of work experience in customer service, healthcare, or a business-related field.
• Exceptional people skills.
• Must meet the employer's vaccination requirements for measles, mumps, rubella, and varicella, and receive an annual flu vaccine or have an approved medical or religious exemption.

Responsibilities

• Greet patients, family members, and other customers in a courteous and welcoming manner.
• Direct patients and families to testing and surgical areas.
• Assist patients, families, and visitors with mobility, including transporting them or arranging transportation as needed.
• Obtain and verify required patient information and enter it into the registration system promptly.
• Provide information to promote patient understanding of procedures, expectations, and the hospital environment.
• Protect confidential medical information.
• Keep offices and work areas orderly and properly stocked.
• Check department communications daily through telephone voicemail and/or email.
• Implement requested changes to current information-collection procedures promptly.
• Act as a preceptor for new hires and provide position-related education.
• Perform other duties assigned by the PAS leadership team.

Benefits

• Tuition reimbursement.
• In-person and online development opportunities.
• Access to a career hub.
• Full benefits.
• Paid holidays.
• Generous paid time off.
• Employee discounts.
• Free individual retirement counseling.
• Free wellness platform for employees and their families.
• Personalized support for personal or family challenges.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree