Patient Access Representative

Geisinger•Danville, PA

17d•Onsite

About The Position

The Patient Access Representative provides front-line support to the department and coordinates and performs office activities efficiently. The role greets and registers patients, supports checkout, and schedules future appointments. It also involves communicating with patients about wait times and financial obligations, collecting payments, handling appointment-related messages, and maintaining accurate patient and account records. The position is based in an office environment.

Requirements

High school diploma or equivalent (GED).
Skills in clerical work, communication, customer service, and office politics and confidentiality.

Nice To Haves

At least one year of related work experience.

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
Provide kiosk support to facilitate check-in where applicable.
Apply insurance ranking guidelines to assign primary, secondary, and tertiary insurance for each encounter, and interpret insurance responses.
Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
Explain financial obligations, notify patients or guarantors of anticipated responsibility, and collect fees as appropriate.
Explain and complete required regulatory forms with patients.
Schedule follow-up appointments, including specialty or ancillary services where possible.
Process messages concerning appointments, referrals, prescriptions, and complaints received through multiple channels.
Post cash according to department guidelines.
Work account queues independently to ensure timely resolution.
Meet productivity and quality performance expectations.
Maintain and release medical records accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Maintain patient recall and reschedule lists.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accelerated accrual.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance, parental leave pay, and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including care referrals, legal guidance, mental health visits, work-life support, and digital self-help tools.
Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.