Patient Access Representative
About The Position
As a Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. You will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation; identify and escalate discrepancies or complex scenarios; support workflow during high-volume periods; and work with the care team, patients, and families to support a positive experience. The role requires accuracy, strong customer service, accountability for relationship-based care, alignment with the organization’s mission and values, and compliance with privacy and regulatory requirements. Saint Joseph Berea is a not-for-profit, faith-based, 25-bed critical access hospital established in 1898 on the grounds of Berea College. It is part of CHI Saint Joseph Health and CommonSpirit Health, a non-profit Catholic health system.
Requirements
- High school graduate with general studies, upon hire, or a general studies GED, upon hire.
- At least 1 year of relevant customer service experience, upon hire.
Nice To Haves
- At least 1 year of relevant customer service experience in a healthcare patient access setting.
- Knowledge of patient registration procedures and documentation.
- Knowledge of health insurance payers.
- Knowledge of real-time insurance eligibility verification.
Responsibilities
- Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
- Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
- Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
- Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
- Identify and resolve routine registration, insurance, and encounter discrepancies, and escalate complex or non-standard issues through established workflows.
- Provide patient-facing support by telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
