Patient Access Representative

R1 RCM • Austin, TX

5d • $16 - $23 • Onsite

About The Position

R1 is hiring a Patient Access Representative at Ascension Dell Seton Medical Center - University of Texas. This frontline healthcare customer service role is the first point of contact for patients and helps ensure fast, compassionate, and accurate access to care. The representative supports patient experience, hospital operations, and revenue cycle processes. R1 provides training, so prior healthcare experience is not required. The schedule is Sunday through Tuesday, 6:00 PM to 6:00 AM, and Wednesday, 6:00 PM to 12:00 AM.

Requirements

• Exceptional customer service, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and help patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographic and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED