Patient Access Specialist - REMOTE

GetixHealth • Lakeland, FL

2d • Remote

About The Position

GetixHealth is seeking dependable, detail-oriented, and customer-focused Patient Access Representatives to help patients navigate their healthcare experience. The role supports accurate registration and scheduling, insurance verification, pre-registration, authorizations, and patient financial responsibilities while delivering professional, patient-focused customer service. This is a remote, full-time position. The schedule is Monday through Friday, 9:00 AM–5:30 PM Central Time, with one weekly late shift from 10:30 AM–7:00 PM Central Time and one Saturday per month from 11:00 AM–4:00 PM Central Time. Flexibility is required, and schedules may change based on business and operational needs. The position pays $16.00 per hour and is eligible for quarterly performance-based bonuses. Equipment is provided, and candidates must pass an internet speed test.

GetixHealth, founded in 1992, provides healthcare revenue cycle management services and has offices across the United States and India. The company reports a team of 1,800 professionals and works with healthcare organizations to improve financial performance, efficiency, and profitability through patient-centered services, compliance, and technology.

Requirements

• High school diploma or GED.
• At least 1 year of experience in patient access, healthcare customer service, patient financial services, medical registration, or a related healthcare environment.
• Typing speed of at least 35 words per minute; candidates must complete a typing assessment during the interview process.
• Strong verbal and written communication skills.
• Excellent customer service skills and a patient-focused approach.
• Strong attention to detail and accuracy when entering patient and insurance information.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Basic computer proficiency and ability to navigate multiple systems.
• Understanding of patient confidentiality and HIPAA requirements.
• Ability to work independently and collaboratively with a team.
• Availability for the required schedule, including one late shift per week and one Saturday per month.
• Ability to pass an internet speed test.

Nice To Haves

• 2–3 years of experience in patient access, patient registration, or healthcare revenue cycle operations.
• Associate or bachelor's degree in Business, Healthcare Administration, Finance, or a related field.
• Experience verifying medical insurance coverage, benefits, and eligibility.
• Familiarity with medical terminology, insurance authorization processes, and healthcare billing requirements.
• Experience with electronic health records (EHR), patient registration systems, or hospital scheduling platforms.
• Previous experience in a high-volume healthcare call center or patient-facing environment.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Collect, review, and update patient demographic, insurance, and financial information accurately.
• Verify insurance coverage, eligibility, benefits, co-pays, and deductibles.
• Ensure required pre-registration information is complete before scheduled services and resolve missing or inaccurate information.
• Schedule patient appointments and clinical services, confirming availability, patient information, and insurance requirements.
• Coordinate scheduling with physician offices, clinical departments, and other healthcare teams.
• Assist with appointment-related questions and scheduling concerns.
• Obtain and document required insurance pre-certifications, referrals, and prior authorizations.
• Communicate with insurance carriers and physician offices to resolve authorization or coverage issues.
• Maintain accurate documentation of insurance verification results, authorization numbers, and related information in designated healthcare systems.
• Provide professional, courteous, and compassionate customer service to patients.
• Explain insurance benefits, co-pays, deductibles, and estimated patient financial responsibilities.
• Answer patient questions about registration, scheduling, and payment requirements; address concerns and escalate complex issues when appropriate.
• Enter and maintain accurate patient information in designated healthcare systems.
• Review and document applicable diagnosis and procedure codes when required.
• Protect the confidentiality of Protected Health Information and follow HIPAA regulations, organizational policies, and established procedures.
• Meet departmental productivity, accuracy, quality, and customer service expectations.

Benefits

• Medical, dental, and vision plan options.
• Company-paid Basic Life and AD&D insurance.
• Short-term and long-term disability coverage.
• Option to purchase additional voluntary Life and AD&D benefits.
• 401(k) plan with company match; eligibility begins on the first day of the quarter following three months of continuous employment.
• Paid time off accrued beginning on the first day of employment.
• Flexible benefit options to meet individual and family needs.
• Quarterly performance-based bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED