Patient Access Specialist - REMOTE

GetixHealth • Lakeland, FL

3d • Remote

About The Position

GetixHealth is hiring a full-time, remote Patient Access Representative to help patients navigate registration and scheduling. The role supports patient registration, insurance verification, pre-registration, appointment coordination, authorizations, and understanding financial responsibilities while providing professional, compassionate customer service. The position pays $16.00 per hour and offers eligibility for quarterly performance-based bonuses. Company equipment is provided, and candidates must pass an internet speed test.

The regular schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. Central Time, with one weekly late shift from 10:30 a.m. to 7:00 p.m. in place of the regular shift and one Saturday per month from 11:00 a.m. to 4:00 p.m. Flexibility is required, and schedules may change based on business and operational needs.

GetixHealth, founded in 1992, provides healthcare revenue cycle management services and has 1,800 professionals across offices in the United States and India. Its teams support healthcare organizations' financial performance, patient care, compliance, and operational efficiency.

Requirements

• High school diploma or GED.
• At least 1 year of experience in patient access, healthcare customer service, patient financial services, medical registration, or a related healthcare environment.
• Typing speed of at least 35 words per minute; candidates must pass a typing assessment during the interview process.
• Strong verbal and written communication skills.
• Excellent customer service skills and a patient-focused approach.
• Strong attention to detail and accuracy when entering patient and insurance information.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Basic computer proficiency and ability to navigate multiple systems.
• Understanding of patient confidentiality and HIPAA requirements.
• Ability to work independently and collaboratively with a team.
• Availability for the required schedule, including one late shift per week and one Saturday per month.
• Must pass the internet speed test required for the remote position.

Nice To Haves

• 2–3 years of experience in patient access, patient registration, or healthcare revenue cycle operations.
• Associate or bachelor's degree in Business, Healthcare Administration, Finance, or a related field.
• Experience verifying medical insurance coverage, benefits, and eligibility.
• Familiarity with medical terminology, insurance authorization processes, and healthcare billing requirements.
• Experience with electronic health records (EHR), patient registration systems, or hospital scheduling platforms.
• Previous experience in a high-volume healthcare call center or patient-facing environment.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Collect, review, and update patient demographic, insurance, and financial information accurately.
• Verify insurance coverage, eligibility, benefits, co-pays, and deductibles.
• Ensure required pre-registration information is complete before scheduled services.
• Identify missing or inaccurate information and take steps to resolve discrepancies.
• Schedule patient appointments and clinical services accurately and efficiently.
• Confirm appointment availability, patient information, and insurance requirements.
• Coordinate with physician offices, clinical departments, and other healthcare teams to support timely scheduling.
• Assist with appointment-related questions and scheduling concerns.
• Obtain and document required insurance pre-certifications, referrals, and prior authorizations.
• Communicate with insurance carriers and physician offices to resolve authorization or coverage issues.
• Document insurance verification results, authorization numbers, and related information accurately.
• Maintain complete and accurate records in designated healthcare systems.
• Provide professional, courteous, and compassionate customer service during patient interactions.
• Explain insurance benefits, co-pays, deductibles, and estimated patient financial responsibilities.
• Assist patients with questions about registration, scheduling, and payment requirements.
• Address patient concerns professionally and escalate complex issues when appropriate.
• Enter and maintain accurate patient information in designated healthcare systems.
• Review and document applicable diagnosis and procedure codes when required.
• Maintain the confidentiality of Protected Health Information (PHI) and follow HIPAA regulations, organizational policies, and established procedures.
• Meet departmental productivity, accuracy, quality, and customer service expectations.

Benefits

• Comprehensive medical, dental, and vision plan options.
• Company-paid Basic Life and AD&D insurance.
• Short-term and long-term disability coverage.
• Option to purchase additional voluntary Life and AD&D benefits.
• 401(k) plan with company match; participation begins on the first day of the quarter following three months of continuous employment.
• Paid time off accrual beginning on the first day of employment.
• Flexible benefit options to meet individual and family needs.
• Eligibility for quarterly performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED