Patient Access Manager (Remote)

Abax Health

5d • Remote

About The Position

The Patient Access Manager leads Abax Health’s remote Patient Access operations across assigned client partners. Reporting to the Director of Patient Access Operations, this role leads supervisors who oversee patient registration, insurance verification, prior authorization, and scheduling teams. The Patient Access Manager is also the escalation point for performance, employee relations, and client concerns. This role suits an experienced Patient Access leader who is energized by a growing company. At Abax, managers partner closely with leadership during new client implementations and go-lives, then stabilize and grow the team after launch. You will support multiple clients and work alongside multiple leaders, and teamwork is central to how we operate.

Requirements

• High school diploma or GED.
• 3+ years of experience leading leaders, such as supervisors or team leads.
• 1+ year of direct supervisory experience in Patient Access.
• Experience overseeing teams that perform insurance verification, prior authorizations, and patient scheduling.
• Patient Access Manager experience or higher in a hospital, physician practice, healthcare call center, or similar patient-facing setting.
• Hands-on experience with electronic medical record (EMR) systems.
• Strong Excel and data analysis skills, with the ability to interpret reports and turn findings into action.
• Willingness to learn and use AI tools in daily work, including building dashboards and agents.
• Experience handling employee relations matters, including corrective action and performance improvement.
• Ability to work independently in a remote environment with limited day-to-day oversight.

Nice To Haves

• College’s degree.
• Fluency in spoken and written Spanish and English.
• Experience with Cerner or Epic.
• Experience using Claude or similar AI tools.
• Experience across multiple environments: hospital, physician office, and central scheduling.
• Experience supporting multiple clients or service lines, including BPO or contact center environments.
• Experience leading teams through new client implementations or go-lives.
• Working knowledge of Medicare, Medicaid, and commercial insurance plans.

Responsibilities

• Lead, coach, and develop Patient Access Supervisors and the teams they support.
• Set clear expectations for performance, accountability, and professional growth.
• Serve as the escalation point for corrective actions, performance improvement plans (PIPs), and terminations, in partnership with HR.
• Participate in interviewing and selecting Patient Access staff and supervisors.
• Build a team culture grounded in collaboration, ownership, and commitment to patient care.
• Oversee team performance in patient registration, insurance verification, prior authorizations, and appointment scheduling.
• Ensure standardized workflows are carried out consistently across assigned client programs.
• Identify workflow inefficiencies and put scalable process improvements in place.
• Ensure compliance with HIPAA, client requirements, SLAs, and organizational policies.
• Ensure staff recognize when a conversation needs a qualified medical interpreter, such as clinical or consent discussions, and follow established interpreter and language access procedures.
• Analyze supervisor-generated and system reports to evaluate SLA performance, productivity, quality, and work inventory.
• Identify upward and downward trends, determine root causes, and build action plans with supervisors.
• Escalate risks to clients proactively, such as work inventory shortages or performance gaps.
• Use Excel and AI tools, such as Claude, to build and maintain performance dashboards and reporting agents.
• Prepare clear, data-driven performance reporting for Abax leadership and client partners.
• Serve as a primary operational contact for assigned clients.
• Partner with leadership during new client implementations and go-lives, setting expectations with staff and clients before launch.
• Participate in client meetings, performance reviews, and issue resolution.
• Support onboarding of new clients, workflows, and technologies as Abax grows.
• Maintain process documentation and best practices.
• Lead continuous improvement initiatives that improve patient experience and operational outcomes.
• Adapt to changing client and payer requirements.
• Perform other duties as assigned.
• Serve as a Spanish-language resource for supervisors and staff working bilingual lines.
• Support quality review of Spanish-language patient interactions.

Benefits

• Employer sponsored Medical, Dental & Vision
• HSA Employer Contributions
• Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
• Flexible Time Off Plan & Paid Holidays
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED