Regional Director Patient Access - Remote

UnitedHealth Group•Eden Prairie, MN

10d•$112,700 - $193,200•Remote

About The Position

Optum Insight is seeking a Regional Director of Patient Access to provide strategic leadership and oversight of Patient Registration operations across an assigned region. The role is responsible for standardized processes, operational excellence, compliance with best practices, and performance against client and organizational KPIs. It leads facility-based registration directors and seeks to improve patient access and revenue cycle outcomes, registration accuracy, and clean billing. The Regional Director oversees functions including registration, point-of-service collections, financial clearance, financial counseling, customer service, scheduling, bed management, and the transfer center. The role also strengthens client relationships, improves patient, employee, and client experiences, maximizes point-of-service collections, supports employee engagement, and drives continuous improvement through performance management and accountability. The position is remote within the U.S. Employees hired in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Travel of up to 50% may be required based on home location and project needs. Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

Requirements

At least 5 years of experience in a supervisory or management role.
At least 5 years of Acute Care Facility Patient Access Department leadership experience managing one or more areas such as patient scheduling, pre-service/financial clearance, registration, financial counseling, or other revenue cycle management functions in a complex, multi-site environment.
Proficiency in Microsoft Excel, Word, Project, PowerPoint, and SharePoint.
Strong organizational and program management skills, including the ability to manage multiple projects, prioritize tasks, adapt to changing priorities, and deliver timely results.
Willingness to travel up to 50% based on home location and project needs.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates must pass a drug test before beginning employment.

Nice To Haves

At least 5 years of consulting and project management experience in revenue cycle design and optimization.
At least 5 years of experience with major Patient Access technologies or similar systems.
Ability to work independently, apply process improvement techniques, identify resource or priority shifts, and escalate recommendations to leadership as needed.
Ability to collaborate effectively across executive, management, and staff levels.

Responsibilities

Oversee patient access and revenue cycle operations, including registration, point-of-service collections, financial clearance, financial counseling, customer service, scheduling, bed management, and the transfer center.
Drive operational and financial performance through data-driven quality initiatives, process improvement, and site oversight.
Lead Facility Directors and regional operations to meet productivity, compliance, and performance goals.
Build client partnerships and foster employee engagement to enhance patient satisfaction and outcomes.
Provide executive reporting, leadership guidance, and Patient Registration expertise in support of organizational objectives.
Standardize, integrate, and improve Patient Access processes by implementing Optum 360 best practices, managing change initiatives, and improving efficiency, patient experience, and financial performance.
Hire, develop, coach, and engage high-performing teams; foster collaboration with business and clinical stakeholders and promote employee satisfaction, accountability, and operational excellence.
Lead special projects and strategic initiatives by developing project plans, coordinating resources, and executing work across cross-functional teams.
Ensure compliance with regulatory and organizational policies and foster a service-oriented culture that promotes ethical practices, operational excellence, and stakeholder satisfaction.