Director, Patient Access

Sanford Health•Bismarck, ND

2d•Onsite

About The Position

Lead a team of 250+ staff and leaders responsible for patient access services across a large regional healthcare network, helping shape how thousands of patients connect with care each year. Responsible for leadership of Patient Access, all its supporting functions, and the leadership for supporting Sanford for development of new initiatives; training and staffing support as needed through the provision of oversight, direction, and coordination.

Requirements

Bachelor's degree in business, health care administration or a related field.
Seven years experience in a health care setting.
Extensive knowledge of system applications and functions.

Nice To Haves

Requires effective leadership, sound judgment, and strong decision making abilities.
Must be a systems thinker, team oriented, patient and business focused, innovative and self directed.
Must be knowledgeable in research and evidence based practices.
Effective collaborative skills are required.

Responsibilities

Execution of vision, strategies, and quality improvement activities is required for the achievement of the department and organizational goals.
Ensure that the utilization of practices are integrated into operations; consistent with or outperforming national standards and benchmarks.
Encourage and evolve individual and professional growth as well as development of interdisciplinary team based learning for the simulation and programmatic arenas.
Direct and design innovative solutions that incorporate safety, quality, risk, human capital, and organizational development perspectives.
Research, plan, develop and implement projects, programs, communication strategies with leaders, department support, and vendors.
Build effective relationships with organizational and business entities and is accountable for personnel management and fiscal management of related budget.
Oversight of Patient Access enhancement opportunities including but not limited to denials management and accounts receivable improvement.
Foresight of how operational changes affect other departments, processes, system workflows, and other requirements to ensure successful business management.
Balance Patient Access needs throughout the organization and to assist in managing overall needs of the region while providing uncompromised care to the customer.
Manage the entire scope of Patient Access processes from managing the quality veracity of each workflow to leading and orchestrating migration of the customer front end experience.
Strategically build a productive and focused team to achieve the objectives of the department.
Ensure staff development is in line with strategic organizational and departmental objectives.
Involved in candidate selection and onboarding, including scheduling training and integration into team.
Evaluate employee performance and support continuous professional development for employees.