Patient Access Specialist

TEKsystems • Lebanon, NH

13d • $20 - $20 • Onsite

About The Position

We are seeking dedicated and organized Patient Access Specialists to provide clerical and administrative support. The work includes processing and distributing medical records, EOBs, UB-92 forms, and itemized statements, as well as handling requests related to hospital billing and professional fees. The position is based in Lebanon, New Hampshire, with additional openings in Windsor, Vermont.

This is a contract-to-hire role in a team-based office environment. The position is fully onsite and full-time, Monday through Friday, with start times ranging from 6:30 to 7:30 a.m. Work may take place in clinical areas including Hematology/Oncology, Ultrasound, CT/MRI, Occupational Health, an Outpatient Surgery Center, Admissions, and the Emergency Department. The environment is fast-paced, and employees are expected to maintain a professional demeanor while handling multiple tasks efficiently.

Requirements

• High school diploma.
• Patient access and medical customer service experience.
• Familiarity with medical or healthcare terminology.
• Previous office administration experience.
• Strong customer service skills.
• Ability to work in a fast-paced environment and learn and adapt in stressful settings.
• Ability to research and work independently.
• Proficiency in MS Word, Excel, and Outlook.
• Strong interpersonal, verbal, and written communication skills.
• Excellent listening and organizational skills.
• Strong prioritization and multitasking capabilities.
• Accurate data entry skills and 10-key proficiency by touch.
• Ability to learn new tasks quickly.

Nice To Haves

• Prior experience working with EPIC.

Responsibilities

• Fulfill requests for medical records, EOBs, and itemized statements.
• Deliver documentation to designated internal and external business unit contacts.
• Perform general office duties, including sorting correspondence, filing, photocopying, scanning, and indexing documents.
• Print, track, and distribute mail.
• Handle mail and receive claims from multiple sources.
• Work on online files in the lock box and manage work cues.
• Handle requests related to hospital billing and professional fees.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness coverage
• Accident coverage
• Hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for employees and dependents
• Short-term disability
• Long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off or leave, including PTO, vacation, or sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED