Patient Access Specialist

Ensemble Health Partners • Sandusky, OH

5d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while supporting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. The role includes patient registration and pre-registration, verification and documentation, point-of-service collections, and compassionate customer service. It is an onsite, part-time position at Firelands Regional Medical Center in Sandusky, Ohio, with scheduling between 9 a.m. and 11 p.m. and a required weekend and holiday rotation. The position requires walking from room to room and pushing a 10-pound mobile computer station throughout the shift.

Requirements

• At least 1 year of customer service experience.
• Ability to walk from room to room and push a 10-pound mobile computer station throughout the entire shift.
• Inquisitiveness and openness to innovation, including AI, to explore better processes and improve patient and client experiences.
• High school diploma or GED.
• CRCR certification required within 9 months of hire; company paid.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Follow organizational policies and provide compassionate customer service during patient and colleague interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues; audit accounts, verify forms are completed accurately and on time, meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; explain financial liabilities; and collect point-of-service payments and past-due balances, including offering payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education documents and required forms.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.
• Shift differential for select shifts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED