Patient Access Representative - Appleton

Children's Hospital and Health System • Appleton, WI

12d

About The Position

Children’s Wisconsin is seeking a Patient Access Representative to welcome patient families and obtain the registration and insurance information needed to support care. The role registers patients according to department guidelines and helps ensure patient accounts move through the revenue cycle without errors stemming from missing insurance verification or incomplete or inaccurate registration information.

The representative communicates with patients, families, and staff to support access and clinic flow; greets families proactively; and conveys patient needs, location, and wait-time information to care providers through appropriate channels. The role also supports interpreter access, accurate registration and document scanning, signature collection, copay and balance collection, kiosk and concierge self-check-in, patient identification, and infection-prevention procedures. The position is a rotating shift involving two 12-hour days every two weeks, from 8:30 a.m. to 9:00 p.m.

Requirements

• High school graduate, or hold a Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• At least 1 year of customer service experience.
• Excellent organizational, analytical, and prioritizing skills to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to work independently or as part of a team.
• Ability to work a weekend schedule and holiday schedule, and to accommodate possible changes in hours or location.
• Knowledge of computers, keyboards, Microsoft Windows, and basic word processing; ability to troubleshoot basic PC issues.
• Proficient data-entry skills with accuracy and speed.
• Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the ages of the patients served.

Nice To Haves

• Epic experience.
• Prior experience in a healthcare setting.

Responsibilities

• Communicate promptly with patients, families, and staff to support seamless access throughout care delivery.
• Greet patient families proactively and help create a positive first contact with Children’s Wisconsin.
• Support clinic flow by monitoring patient location, communicating waiting-room placement and wait times, and relaying patient needs to care providers through appropriate channels.
• Engage interpreter services when indicated in the Electronic Medical Record or requested by a patient family.
• Enter demographic and insurance registration information accurately and completely.
• Scan registration documents as needed, obtain patient or family signatures, and collect copays and outstanding balances according to CHHS guidelines.
• Facilitate self-check-in using Welcome Kiosks and the concierge module.
• Positively identify patients and actively engage families in using self-service options.
• Follow infection-prevention protocols and check isolation and infection-prevention alerts and notifications.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED