Patient Access Representative - Appleton

Children's Wisconsin • Appleton, WI

13d

About The Position

Welcomes and initiates contact with patient families to obtain registration and insurance information. Registers patients according to established department guidelines and helps ensure accounts move through the revenue cycle without errors related to insurance verification, demographic information, or other registration matters. The position supports a positive patient-family experience and smooth clinic operations. It is a rotating shift, with two 12-hour days every two weeks; hours are 8:30 a.m. to 9:00 p.m.

Requirements

• High school graduate, GED, or HSED.
• At least 1 year of customer service experience.
• Excellent organizational, analytical, and prioritization skills to work in a fast-paced environment while handling multiple tasks.
• Ability to work independently and as part of a team.
• Ability to work weekend and holiday schedules and accommodate possible changes in hours or location.
• Knowledge of computers, keyboards, Microsoft Windows, and basic word processing, with ability to troubleshoot basic PC issues.
• Accurate and efficient data-entry skills.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the ages of patients served.

Nice To Haves

• Epic experience.
• Prior experience in a healthcare setting.

Responsibilities

• Communicate promptly with patients, families, and staff to support access throughout care delivery.
• Greet and engage patient families proactively to provide a positive first contact.
• Support clinic flow by monitoring patient locations, communicating waiting room placement and wait times, and relaying patient needs to care providers through appropriate channels.
• Engage interpreter services when indicated in the Electronic Medical Record or requested by a patient family.
• Enter demographic and insurance registration information accurately and completely.
• Scan registration documents as needed, obtain patient or family signatures, and collect co-pays and outstanding balances in accordance with CHHS guidelines.
• Facilitate self-check-in through Welcome Kiosks and the concierge module.
• Positively identify patients and engage families using self-service options.
• Follow infection prevention protocols and check isolation and infection prevention alerts and notifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED