Patient Access Representative
About The Position
As a Patient Access Representative, you help ensure the smooth operation of the healthcare environment, support quality patient care, and provide customer service. You greet and assist patients, manage appointments, maintain accurate records, provide administrative support, and handle authorizations and insurance-related processes. The role also includes collecting patient financial responsibility and supporting insurance verifications, authorizations, referrals, and claims processes. Travel to JAG locations for coverage is required, in accordance with the JAG Travel policy. JAG Physical Therapy is a comprehensive outpatient orthopedic physical therapy company with 100 facilities throughout Pennsylvania, New Jersey, and New York. The company describes its care-first rehabilitation model and a close-knit, supportive workplace where employees care for and uplift one another.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience as a medical receptionist or administrative assistant in the health care field.
- Excellent organizational and time management skills.
- Strong interpersonal communication skills.
- Ability to work independently or as part of a team.
- Availability to travel throughout JAG locations for coverage, following the JAG Travel policy.
Nice To Haves
- Completion of a medical assistant certificate program is preferred.
Responsibilities
- Greet patients and other visitors in the medical office.
- Answer patient questions and provide assistance and directions when necessary.
- Handle phone calls received through the general office number.
- Use medical office software to schedule new and follow-up patient appointments.
- Register new patients and update necessary records.
- Distribute forms and paperwork to patients and ensure required fields are completed appropriately.
- Collect patient financial responsibility daily.
- Maintain confidentiality of patient records.
- Complete and track insurance verifications, authorizations, and referrals.
- Apply knowledge of Workers’ Compensation and Auto claim submissions.
- Perform other duties as requested or required.
- Travel to JAG locations for coverage in accordance with the JAG Travel policy.
Benefits
- Competitive pay
- Support for ongoing education and training
- Opportunities for advancement, including team leader, regional manager, and director roles
- Provided uniforms
- Health, dental, and vision benefits
- HSA options, including dependent care, medical, and commuter benefits
- $10,000 term life insurance benefit at no cost to employees
- Up to 3 weeks of PTO
- 401(k) with company match
- Yearly review for growth opportunities
- Tuition discounts for employees and their families
- TicketsAtWork and LifeMart company perks
- Close-knit and supportive workplace environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
