Patient Access Representative

CHI St. Alexius Health Williston•Williston, ND

9d•$20 - $28

About The Position

As a Patient Access Representative at CHI Williston Health, you help patients and families navigate registration so they can access care without delay. You serve as a representative of the facility and manage registration, scheduling, and insurance verification across access points such as the Emergency Department and main admitting desk. The role requires accurate patient records, clear communication about financial responsibilities, and resolution of discrepancies to support clinical and billing workflows. Successful candidates demonstrate attention to detail, proficiency with electronic health record systems, and compassionate, professional service, including during high-volume periods.

Requirements

High school diploma or GED upon hire.
One year of relevant experience in healthcare or a patient access setting is preferred.
Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verification is preferred.

Responsibilities

Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete confidential documentation in the electronic health record.
Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
Explain patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service when appropriate.
Schedule, confirm, and revise patient appointments to support timely access to care and provider and clinic workflows.
Identify and resolve routine registration, insurance, and encounter discrepancies, escalating complex or non-standard issues through established workflows.
Provide patient-facing support by telephone and other approved communication channels, answering inquiries, routing calls, and documenting interactions according to standard procedures.