Patient Access Representative

Lifepoint Health • Somerset, KY

2d

About The Position

The Patient Access Representative ensures demographic, billing, and clinical information is obtained and entered accurately and promptly in the registration system, assigning a medical record number when appropriate. The role supports patients and families through registration and admission by explaining processes, distributing forms and educational materials, obtaining required signatures, and addressing questions and concerns. The representative coordinates with physician offices, nursing staff, and other personnel to exchange admission information and determine placement. The position also verifies insurance benefits, obtains authorizations when needed, determines and collects required payments, and researches visit histories to meet third-party payer requirements. Additional duties include checking and restocking supplies and serving as backup for other functional areas.

Requirements

• High school diploma or equivalent, or three years of directly related experience may be substituted for the required education.
• Computer experience required.
• Critical-thinking skills and decisive judgment.
• Ability to work with minimal supervision and in a stressful environment.

Nice To Haves

• Billing or collection experience preferred.
• Strong knowledge of medical terminology preferred.

Responsibilities

• Obtain and accurately enter demographic, billing, and clinical information in the registration system, assigning a medical record number when appropriate.
• Distribute and explain forms, documents, and educational handouts to patients or family members and obtain required treatment signatures.
• Meet with patients or caregivers before or after admission to exchange information and documentation, explain processes, and address questions or concerns.
• Communicate with admitting physician offices, nursing unit staff, and other personnel about admissions, exchanging information and determining placement.
• Verify insurance benefits and obtain precertification or authorization as necessary.
• Determine and accept required payments, including copays and deductibles, or refer patients to financial counselors for follow-up.
• Research patients' visit histories to ensure compliance with third-party payer requirements and complete applicable documentation.
• Collect copays and other funds from patients based on established criteria.
• Check and restock supplies as needed.
• Serve as backup for other functional areas.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package and company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED