Patient Access Representative

St. Luke's Hospital - Sugar Land • Sugar Land, TX

54d • $19 - $27

About The Position

Performs patient registration and admitting functions across assigned hospital access areas, which may include the Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Uses multiple systems for registration, scheduling, documentation, and inquiries; identifies discrepancies or issues and escalates non-standard or complex situations according to established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, the organizational mission, and core values while complying with organizational policies, privacy standards, and regulatory requirements.

Requirements

• High school diploma or GED upon hire.
• One year of relevant experience in healthcare or a patient access setting is preferred.
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verification is preferred.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation in the electronic health record.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex or non-standard issues through established workflows.
• Provide patient-facing support by telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions according to standard procedures.
• Assist with patient access workflow needs and timely completion of access activities during scheduled and high-volume periods.
• Collaborate with the healthcare team and engage with patients and families to support access-related needs and a positive patient experience.
• Maintain compliance with organizational policies, privacy standards, and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED