Patient Access Representative Per Diem

Geisinger • Danville, PA

11d • Onsite

About The Position

The Patient Access Representative provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers incoming patients, supports patient check-out, and schedules future appointments as applicable. It also handles patient communications, financial transactions, referrals, pre-certifications, medical record maintenance, and related administrative work. Work is typically performed in an office environment. Hours are discussed during the interview process.

Requirements

• High school diploma or equivalent (GED).
• Skills in clinic support services, communication, computer literacy, customer service, health information systems, HIPAA compliance, multitasking, organizing, and teamwork.

Nice To Haves

• At least 1 year of related work experience.

Responsibilities

• Check patients in for appointments and accurately verify demographic information.
• Complete check-in procedures, monitor patient wait times, communicate changes to patients, and provide kiosk support where applicable.
• Apply insurance ranking guidelines to assign primary, secondary, and tertiary coverage and interpret insurance responses.
• Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
• Explain patients’ financial obligations and collect fees, copays, deductibles, or coinsurance as appropriate.
• Explain and complete necessary regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services where possible.
• Process messages from multiple channels concerning appointment, referral, prescription, and complaint requests from patients or physicians.
• Post cash according to department guidelines.
• Independently work assigned work queues to ensure timely account resolution.
• Meet productivity and quality performance expectations.
• Maintain and release medical records accurately.
• Assist with referrals and pre-certifications at the time of the encounter.
• Use and maintain patient recall and reschedule lists.

Benefits

• 401(k) plan with automatic Geisinger contributions.
• Free Care.com membership with discounted backup care.
• Employee Assistance Program, including referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
• MyHealth Rewards wellness program.
• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partner coverage.

What This Job Offers

• Education Level: High school or GED