Patient Access Representative

CommonSpirit Health•Roseburg, OR

About The Position

At CHI Mercy Health, the Patient Access Representative serves as a primary point of contact for patient registration across various hospital access points. The role manages demographic and insurance data to ensure accurate record-keeping, using multiple complex systems to document patient information, troubleshoot discrepancies, and support high-volume workflows. The representative collaborates with the healthcare team and provides compassionate, compliant service to patients and families while upholding the organization’s mission and values. The position includes verifying insurance eligibility and benefits, maintaining confidential documentation in the electronic health record, managing patient documents, communicating financial responsibility, collecting payments when appropriate, and supporting appointment scheduling and patient inquiries.

Requirements

High school diploma or GED preferred.
One year of relevant experience in healthcare or a patient access setting.
Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation in the electronic health record.
Scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
Communicate patient financial responsibility using established education tools and scripts, and collect payments at the time of service as appropriate.
Schedule, confirm, and revise patient appointments.
Identify and resolve routine registration, insurance, and encounter discrepancies.
Provide patient-facing support by telephone and other approved communication channels.