Patient Access Representative

R1 RCM • Baltimore, MD

5d • $16 - $23 • Onsite

About The Position

R1 is hiring an on-site Patient Access Representative at Ascension St. Agnes Hospital in Baltimore. The role is a frontline healthcare customer service position and the first point of contact for patients, supporting fast, compassionate, and accurate access to care. The representative helps patients and families through check-in and registration, answers questions, and works across computer systems to collect and enter patient information. The role also contributes to patient experience, hospital operations, patient flow, and revenue cycle processes.

The schedule is Sunday through Tuesday, 7:00 a.m. to 7:00 p.m., and Wednesday, 7:00 a.m. to 1:00 p.m. No healthcare background is required; training is provided. The stated base pay range is $16.12 to $23.21 per hour, with individual pay determined by role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• Exceptional customer service experience and strong communication and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED