Patient Access Representative

R1 • Austin, TX

4d

About The Position

At R1, the Patient Access Representative is the first point of contact for patients, providing fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. The position is based at Ascension Dell Seton Medical Center - University of Texas and works Sunday through Tuesday, 6:00 PM to 6:00 AM, and Wednesday, 6:00 PM to 12:00 AM. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations, with opportunities for growth within R1.

Requirements

• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly while maintaining strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• High School Diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work is a plus, but not required.

Responsibilities

• Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED