Patient Access Representative

St Michael Medical Center • Silverdale, WA

1d • $22 - $34

About The Position

The Patient Access Representative performs patient registration and admitting functions across assigned hospital access areas, which may include the Emergency Department, main registration, admitting, and other patient access points. The role gathers, verifies, and updates demographic, insurance, and account information to support accurate and timely patient data capture. The representative uses multiple systems for registration, scheduling, documentation, and inquiries; identifies discrepancies; and escalates complex or non-standard situations according to established procedures.

The role supports daily patient access operations, including during scheduled and high-volume periods, and collaborates with healthcare teams while assisting patients and families. It requires accountability to relationship-based care, the organization’s mission and core values, and compliance with organizational policies, privacy standards, and regulatory requirements.

Requirements

• High school graduation or GED.
• One year of relevant healthcare experience; patient access setting experience is preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verification.
• No licensure or certifications are required upon hire.

Nice To Haves

• Patient access setting experience.

Responsibilities

• Perform patient registration across assigned access points, including verifying demographic information, insurance eligibility and benefits, and completing confidential electronic health record documentation.
• Scan, index, and manage patient documentation for registration, billing, and clinical workflows according to organizational standards.
• Explain patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments in support of timely access to care and provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies, escalating complex or non-standard issues through established workflows.
• Provide patient-facing support by telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions according to standard procedures.
• Support daily patient access workflows and collaborate with healthcare teams to address patient and family access-related needs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED