Patient Access Representative
About The Position
The Revenue Cycle Patient Access Representative II (PAR) performs tasks related to pre-registration, registration, patient financial counseling, and collection of patient copayments. The representative collects the demographic and financial information needed to generate medical records for services performed at Franciscan Alliance. This position distributes information to patients or their representatives, provides other information required by federal and state guidelines, and ensures patient information meets quality and regulatory standards. The role requires compassionately discussing patients’ responsibilities for copayments, prepayments, and outstanding balances. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with no weekends or holidays. Travel is never or rarely required.
Requirements
- High school diploma or GED.
- Ability to compassionately engage patients in conversations about copayments, prepayments, and outstanding balances.
Nice To Haves
- Associate's degree.
Responsibilities
- Enter insurance policy and group numbers, addresses, and telephone numbers.
- Verbally interview patients and/or their family members to obtain registration information.
- Enter patient billing and clinical data.
- Identify copayment procedures and fiscal procedures related to registration.
- Complete computer and telephone pre-registrations to maintain patient flow.
- Collect patient liabilities, including copayments, and discuss prepayments and outstanding balances with patients.
Benefits
- Franciscan provides eligible employees with comprehensive benefit offerings; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
