Patient Access Representative

St Francis Hospital • Colorado Springs, CO

5d • $19 - $30

About The Position

As a Patient Access Representative, you contribute to the patient experience through organization, operational support, and customer service. You create a positive impression for patients, families, and visitors while pre-admitting, admitting, and registering patients. You interview patients to gather demographic and financial information, verify insurance benefits, explain financial requirements, collect patient payments, and mentor new associates. The role requires strong organizational and customer service skills, close attention to detail in information gathering and financial processes, and the ability to communicate complex information effectively.

You complete patient registration accurately, promptly, and courteously; use technology to verify and document insurance eligibility; collect the patient portion before or at the time of service following MSE; obtain signatures, verify information, and scan documents into the electronic patient record when applicable. You maintain accuracy within departmental guidelines and protect the confidentiality and integrity of patient information.

Requirements

• High school diploma or GED.
• Strong organizational and customer service skills.
• Meticulous attention to detail in information gathering and financial processes.
• Ability to communicate complex information effectively.

Nice To Haves

• Office experience in a healthcare environment.
• Medical terminology knowledge.
• Ability to multitask and prioritize.

Responsibilities

• Complete patient registration accurately, promptly, and courteously, including clinical and financial data.
• Use technology to verify and document patient insurance eligibility accurately and in accordance with established standards.
• Collect the patient portion before or at the time of service, following MSE.
• Obtain signatures, verify information, and scan documents into the electronic patient record when applicable.
• Maintain accuracy within departmental guidelines.
• Protect the confidentiality and integrity of patient information.
• Interview patients to gather demographic and financial information, explain financial requirements, and verify insurance benefits.
• Mentor new associates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED