Patient Access Representative

LAKEWOOD HEALTH SYSTEM•Staples, MN

9d•$19 - $25•Onsite

About The Position

The Patient Access Representative provides professional reception and scheduling services to patients, visitors, and staff in a growing clinic setting. This role is the first point of contact for patients and visitors and works closely with patients, providers, and clinic nursing staff to support a well-rounded care experience. The representative manages patient inquiries, coordinates scheduling, and ensures data accuracy to help create an efficient, patient-centered care process. This is a full-time position averaging 64 hours every two weeks. Hours vary between 6:45 AM and 5:00 PM on weekdays, with a rotating Saturday shift from 7:45 AM to 12:00 PM. The position is located at the Main Campus in Staples, Minnesota.

Requirements

Strong attention to detail, organizational skills, and the ability to multitask.
Strong communication skills.
Proficiency with electronic health records and computer systems.

Nice To Haves

Experience in customer service or healthcare settings.
Comfort using electronic health records and other digital tools.

Responsibilities

Register patients, collect necessary information, and help reduce wait times.
Verify insurance coverage and explain patients’ financial responsibilities.
Schedule and coordinate appointments, manage cancellations, and send reminders.
Educate and assist patients throughout their care journey, responding to questions and concerns.
Maintain accurate and confidential patient records in accordance with HIPAA and clinic policies.
Respond to patient feedback, address access issues, and support a positive patient experience.