Patient Access Representative

Lifepoint Health • Las Cruces, NM

15d

About The Position

Memorial Medical Center is seeking a Patient Access Representative to support patient registration for outpatient services and inpatient admissions. The role collects and accurately enters demographic, insurance, financial, billing, and clinical information; verifies insurance benefits; obtains authorizations or precertifications; and handles required payments or refers patients to financial counseling. The representative helps create a positive first impression, explains forms and educational materials to patients and families, and communicates professionally in person and by phone while protecting patient privacy. The position is full-time, Monday through Friday, 7 a.m. to 4 p.m., with rotating Saturdays. Alternate shifts or work areas may be needed to support department operations.

Requirements

• Prior healthcare experience is required.
• Ability to use critical thinking and decisive judgment and work with minimal supervision in a fast-paced environment.
• Ability to learn quickly and navigate multiple software systems.
• Effective English communication skills, including reading, writing, speaking, and understanding.
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Nice To Haves

• High school diploma preferred.
• Experience with registration, scheduling, and insurance verification preferred.

Responsibilities

• Collect patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verify insurance benefits and obtain authorizations or precertifications as needed.
• Collect required co-pays and deductibles at the point of service, or refer patients to financial counseling as appropriate.
• Obtain and accurately enter required demographic, billing, and clinical data into the registration system in a timely manner.
• Provide a positive first impression of the facility.
• Distribute and explain forms, documents, and educational handouts to patients and families.
• Communicate professionally in person and by phone, providing clear instructions and excellent customer service.
• Protect patient privacy and confidentiality during registration activities.
• Participate in performance improvement activities and required education.
• Work alternate shifts or areas as needed to support department operations.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage options for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED