Patient Access Representative - Per Diem

Geisinger • Scranton, PA

10d • Onsite

About The Position

The Patient Access Representative provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers patients, supports checkout, and schedules follow-up appointments as applicable. It also handles insurance verification, patient communications, financial transactions, regulatory forms, medical record maintenance, referrals, and related administrative work. The position is based at Geisinger Community Medical Center and is described as a per-diem, day-shift role in an office environment.

The representative is accountable for meeting job-specific obligations and complying with organizational policies and procedures. The listed duties describe typical elements considered necessary to perform the job successfully and are not all-inclusive.

Requirements

• High school diploma or equivalent (GED) required.
• Related work experience preferred; the posting lists a minimum of 1 year.
• Skills in clinic support services, communication, computer literacy, customer service, health information systems, HIPAA compliance, multitasking, organizing, and teamwork.

Nice To Haves

• At least 1 year of related work experience is preferred.

Responsibilities

• Check patients in for appointments and accurately verify demographic information.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients as necessary.
• Provide kiosk support to facilitate check-in where applicable.
• Apply general guidelines and insurance-ranking requirements to assign primary, secondary, and tertiary insurance for each encounter; read and interpret insurance responses.
• Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
• Explain patients’ financial obligations and collect fees at the time of service as appropriate.
• Explain and complete required regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services where possible.
• Process messages received through multiple channels concerning patient or physician requests for appointments, referrals, prescriptions, and complaints.
• Notify patients or guarantors of anticipated financial responsibility, including copayments, deductibles, and coinsurance, and collect amounts due.
• Post cash in accordance with department guidelines.
• Independently work account queues to ensure timely resolution.
• Meet productivity and quality performance expectations.
• Maintain and release medical records accurately.
• Assist with referrals and pre-certifications at the time of the encounter.
• Use and maintain patient recall and reschedule lists appropriately.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partner coverage.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Education Level: High school or GED