Patient Access Representative

CommonSpirit Health • Lehi, UT

2d • Onsite

About The Position

Holy Cross Hospital – Mountain Point is a 40-bed full-service hospital in Lehi, Utah County, serving the surrounding community. It provides advanced surgical technologies and is a Level III trauma center and stroke receiving facility. The hospital describes its environment as friendly and community-focused, with a commitment to respectful, exceptional patient care.

The Patient Access Representative contributes to the patient experience by completing pre-admission, admission, and registration activities. The role gathers patient demographic and financial information, verifies insurance benefits, explains financial requirements, collects patient payments, and may mentor new associates. The representative is expected to complete patient clinical and financial records accurately, promptly, and courteously while protecting confidentiality and maintaining departmental accuracy standards.

Requirements

• High school diploma or G.E.D.
• Strong organizational and customer service skills.
• Meticulous attention to detail in gathering information and handling financial processes.
• Ability to communicate complex information effectively.
• Preferred: Office experience in a healthcare environment.
• Preferred: Knowledge of medical terminology.
• Preferred: Ability to multitask and prioritize.

Nice To Haves

• Office experience in a healthcare environment.
• Knowledge of medical terminology.
• Ability to multitask and prioritize.

Responsibilities

• Pre-admit, admit, and register patients.
• Interview patients to obtain demographic and financial information.
• Verify insurance benefits and document insurance eligibility using technology according to established standards.
• Explain financial requirements and collect the patient portion before or at the time of service, following MSE.
• Obtain signatures, verify information for accuracy, and scan documents into the electronic patient record as applicable.
• Maintain registration accuracy within departmental guidelines.
• Protect patient confidentiality and uphold the quality and integrity of patient information.
• Serve as a mentor to new associates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED