Patient Access Representative

Liberty Resources•Syracuse, NY

About The Position

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform customer service functions, primarily by phone, that support clinic operations. The role is based in an outpatient family and behavioral health clinic and involves helping patients and representatives connect with the care team, managing appointments and registration, and handling payments and administrative tasks. The organization describes its services as high-quality, integrated, and community-based, and emphasizes excellence, staff support, diversity, and respect for the cultural beliefs, values, traditions, language preferences, and health practices of the communities it serves.

Requirements

One year of college or technical school, or a high school diploma or equivalent with one year of relevant experience.
Strong organizational skills.
Knowledge of medical procedures and medical terminology.
Excellent oral and written communication skills.
Ability to use an electronic medical record effectively.
Ability to work in a fast-paced outpatient family and behavioral health clinic environment.

Responsibilities

Answer phone calls and route them to the appropriate person, or accurately document messages from patients or representatives and deliver them to the appropriate care team members in a timely manner.
Schedule appointments for physicians, nurse practitioners, therapists, nurses, nutritional services, and peer specialists; contact clients to reschedule appointments or provide reminders when warranted.
Register patients, including verifying patient identification and documenting accurate demographic, insurance, and check-in details in the electronic medical record, while attending to patient-specific alerts.
Collect and process co-pays and provide receipts.
Process mail and faxes, make copies as requested, troubleshoot printers and copiers, request supplies such as toner and paper, and prepare and process work orders as required.