Patient Access Representative

Lifepoint Health • Las Cruces, NM

10h

About The Position

Memorial Medical Center, part of Lifepoint Health, is hiring a Patient Access Representative to support outpatient services and inpatient admissions. The role collects and accurately enters patient demographic, insurance, financial, billing, and clinical information; verifies insurance benefits; obtains authorizations or precertifications as needed; and collects required point-of-service payments or refers patients to financial counseling. The representative helps expedite admissions, creates a positive first impression, explains forms and educational materials to patients and families, and provides clear, professional customer service in person and by phone. The role protects patient confidentiality, participates in performance improvement and required education, and may work alternate shifts or areas to support department operations. This is a PRN, as-needed position with no set weekly schedule or guaranteed hours.

Requirements

• High school diploma preferred.
• Critical thinking and decisive judgment.
• Ability to work with minimal supervision in a fast-paced environment.
• Ability to learn quickly and navigate multiple software systems.
• Ability to read, write, speak, and understand English effectively.
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Responsibilities

• Collect patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verify insurance benefits and obtain authorizations or precertifications as needed.
• Collect required co-pays and deductibles at the point of service, or refer patients to financial counseling as appropriate.
• Enter required demographic, billing, and clinical data accurately and promptly into the registration system.
• Provide a positive first impression of the facility and help expedite the admitting process.
• Distribute and explain forms, documents, and educational handouts to patients and families.
• Communicate professionally in person and by phone, providing clear instructions and excellent customer service.
• Protect patient privacy and confidentiality during registration activities.
• Participate in performance improvement and required education.
• Work alternate shifts or areas as needed to support department operations.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage options for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED