Patient Access Representative
About The Position
HealthPartners is hiring a Patient Access Representative for the Westfields Hospital and Clinic team. Team members are assigned to a primary check-in or registration area on campus and may perform admissions, check-in, registration, and scheduling functions, as well as respond to inquiries by telephone, email, or fax. The role supports patients and families by helping them access care and navigate appointments. The position schedules and registers patients, verifies demographic and insurance information, creates Hospital Account Records, links existing orders to appointments, and monitors referral scheduling queues as assigned. It also checks patients in, provides and routes forms, collects and posts patient payments, and assists with follow-up appointments at checkout. The work schedule is Monday through Friday during clinic hours. HealthPartners describes itself as a nonprofit, integrated health care organization offering health insurance in six states and care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. The organization emphasizes inclusion, diversity, health equity, and community partnership. It offers a comprehensive benefits program addressing health, time off, retirement planning, and continuous learning.
Requirements
- High school graduation or equivalent experience.
- Excellent verbal and written communication skills.
- Knowledge of medical terminology.
- Excellent customer service skills.
- Ability to interact positively with people from various cultures and backgrounds.
- Must successfully complete all training programs during the introductory period.
Nice To Haves
- A two-year degree in related studies and/or equivalent experience.
- At least one year of experience in a hospital or medical clinic setting, or equivalent.
- Experience in a customer service setting.
- Experience with Microsoft products, including Word, Excel, and Outlook.
Responsibilities
- Schedule patients accurately and appropriately, confirming arrival and appointment times and any applicable instructions.
- Educate patients about preparation or instructions required before procedures.
- Pre-register patients by verifying demographic information and insurance coverage, and create the Hospital Account Record (HAR).
- Locate existing orders and link them to appointments.
- Monitor and schedule assigned referral work queues.
- Register and check in patients, complete required information, and direct them to the appropriate location.
- Provide forms designated by clinical staff or standard practice.
- Receive and enter patient forms dropped off for completion; determine whether a visit is needed or the patient must complete their portion, and route forms according to standard practice.
- Collect and post patient co-pays, deductibles, and balances accurately and consistently.
- Assist patients with follow-up appointments at checkout.
- Address inquiries by telephone, email, or fax.
- Successfully complete all training programs during the introductory period.
Benefits
- Comprehensive benefits supporting health, time off, retirement planning, and continuous learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
