Patient Access Representative

CommonSpirit Health • Omaha, NE

7d • Onsite

About The Position

The Patient Access Representative serves as an essential first point of contact for patients at CHI Health Creighton University Medical Center - Bergan Mercy. The role supports a seamless, positive healthcare experience and contributes to the revenue cycle through accurate patient registration, insurance eligibility verification, and confidential documentation in electronic health records.

The representative uses multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. The role also involves communicating patients’ financial responsibilities, providing clear estimates of liabilities, collecting payments at the time of service, answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to meet productivity and quality benchmarks.

Requirements

• High school diploma or GED, upon hire.
• Strong foundation in computer software, including Microsoft Office (Word and Excel) and data entry.
• Strong communication skills.
• Attention to detail.
• Uphold strict HIPAA privacy standards.
• Commitment to high-quality, patient-centered care.

Nice To Haves

• One year of relevant experience in healthcare or a patient access setting is preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verification.

Responsibilities

• Manage accurate patient registration.
• Verify insurance eligibility and maintain confidential documentation within electronic health records.
• Use multiple healthcare systems to schedule appointments and process medical records.
• Resolve registration or insurance discrepancies.
• Communicate patients’ financial responsibilities and provide clear estimates of liabilities.
• Collect payments at the time of service.
• Answer inquiries and route calls.
• Maintain a professional front-office environment.
• Participate in team huddles to help meet productivity and quality benchmarks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED