Patient Access Representative

UnitedHealth Group•Ellsworth, ME

13d•$16 - $29•Onsite

About The Position

As a Patient Access Representative, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. This position is full-time (40 hours / week, 7 days / week). Employees are required to have flexibility to work any of our variable schedules that can include days, evenings or weekends supporting our operations in our outpatient registration team and emergency room. It may be necessary, given the business need, to work occasional overtime. Shifts can be scheduled from hours between 6AM - 12AM. Locations: 50 Union Street, Ellsworth, ME 57 Water St, Ellsworth, ME We offer 4 - 6 weeks of paid on-the-job training. The hours of training will be aligned with your schedule.

Requirements

High School Diploma/GED
6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
Intermediate level of proficiency with Windows applications
Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.
Candidates must be able to perform all essential job functions with or without reasonable accommodation
Ability to work 40 hours per week in 4 separate 10-hour shifts, between the hours of 6:00am - 12:00am
Ability to work occasional weekends & holidays per business need
Must be 18 years of age OR older

Nice To Haves

1+ years of registration experience in a hospital OR medical setting
Understanding of medical terminology
Working knowledge of insurance policies and procedures and patient care settings

Responsibilities

Greets visitors and patients in person, or communicates by telephone, or upholding excellent customer service
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Coordinates patient admission needs, bed assignments, and tracking boards where applicable
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observed
May perform other duties upon request