Patient Access Representative

Care Dimensions • Danvers, MA

4d

About The Position

Care Dimensions is a Massachusetts hospice and palliative care organization founded in 1978. The Patient Access Representative (PAR) reports to the Director or Supervisor of Patient Access Services and provides customer service to patients, families, and referral sources. The role supports current and prospective patients by explaining services, managing incoming calls, registering patients, and routing calls to appropriate teams. This is a part-time position scheduled every other weekend.

Requirements

• High school diploma required.
• One to three years of healthcare or medical office experience, or an equivalent combination of education and experience.
• Proficiency with Microsoft Office and healthcare systems.
• Strong communication skills and professional phone etiquette.
• Ability to handle confidential information responsibly.

Nice To Haves

• Associate’s degree preferred.

Responsibilities

• Answer and manage phone calls.
• Register patients across all business lines.
• Provide information about services.
• Route calls appropriately when transfers are required.

Benefits

• Employer-sponsored health insurance
• Paid time off
• Tuition reimbursement
• Student loan paydown
• Supplemental insurance options
• Earned time (vacation days) program
• Scholarship programs
• Two retirement plans
• Medical, dental, vision, life, and disability insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED