Patient Access Representative

Cardiovascular Institute of the South•Lafayette, LA

About The Position

The Patient Access Representative serves as the first point of contact for patients and callers at an assigned Cardiovascular Institute of the South location. This role manages a high-volume, multi-line switchboard, schedules patient appointments according to clinic guidelines and provider templates, and routes calls and messages accurately. The representative supports clinic operations and continuity of care while helping deliver a positive patient experience through clear, timely, courteous, and compassionate communication. The position also involves maintaining accurate documentation in the medical record and meeting call-handling and productivity metrics.

Requirements

Strong communication and listening skills with a customer-focused mindset.
Ability to work accurately and professionally in a fast-paced, high-call-volume environment.
Attention to detail and ability to gather and document complete, accurate information.
Reliability and adaptability.

Nice To Haves

Experience with multi-line phone systems.
Experience with scheduling software.

Responsibilities

Serve as the first point of contact for patients and callers at the assigned CIS location.
Manage a high-volume, multi-line switchboard accurately, efficiently, and professionally.
Answer and route calls promptly and accurately.
Schedule patient appointments according to clinic guidelines and provider templates.
Maintain accurate documentation and route messages within the medical record to support clinical teams.
Meet or exceed call-handling and productivity metrics.
Provide courteous, respectful, and compassionate interactions in keeping with CIS’s patient-centered philosophy.
Support team needs to help ensure clinic success.

Benefits

Choice of three health insurance plans.
Dental insurance coverage.
Vision insurance coverage.
401(k) with company match and profit-sharing plan.
Company-paid short-term and long-term disability coverage.
Company-paid life insurance for the employee and their family.
Access to company-provided training and educational resources.
Eligibility for annual merit-based performance increases.
Accrued General Purpose Time (GPT).
Eight company-paid holidays.
Company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days.
Complimentary Employee Assistance Program (EAP) for employees and their dependents.