Patient Access Representative

R1 • Cedar Park, TX

1d

About The Position

R1 is seeking a Patient Access Representative to serve as a first point of contact for patients and families, providing fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. The representative assists with check-in and registration, answers phones, gathers patient information, navigates multiple computer systems, and helps minimize delays in access to care. The role also involves working with insurance and coverage details, entering demographic and medical information, collecting co-pays, and providing cost estimates when applicable. The representative collaborates with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, insurance processes, and hospital operations, with opportunities for career growth within R1.

Requirements

• Exceptional customer service experience, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with the check-in process.
• Use multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help minimize registration delays and answer patient questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data.
• Collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and learning opportunities in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED