Patient Access Representative

New Jersey Urology•Edison, NJ

8d•Onsite

About The Position

The Patient Access Representative greets and assists patients in a prompt, courteous, and professional manner and handles incoming telephone calls similarly. The representative is cross-trained in reception duties to provide sufficient coverage. Duties may vary based on office location and department structure. The role includes patient check-in and checkout, responding to appointment and general inquiries within the scope of the position, reviewing charts for accuracy and completeness before appointments, scanning and sorting documents in the EMR system, verifying and updating insurance information, and collecting patient payments. The position operates in a professional office environment and may require local travel to other clinics during the business day.

Requirements

High school diploma.
One year of experience working in a medical practice or health insurance organization.
Professional and positive interactions with patients, colleagues, managers, and the executive team.
Maturity, integrity, loyalty, creativity, and strict confidentiality, including HIPAA compliance.
Excellent verbal and written communication skills.
Ability to solve practical problems and handle situations involving concrete variables and limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Thorough knowledge of computer information systems.
Ability to meet the described physical demands, including frequently standing, walking, sitting, using hands, reaching, stooping, kneeling, crouching, or crawling, and talking or hearing; frequently lifting or moving up to 10 pounds and occasionally up to 25 pounds.

Nice To Haves

Prior use of EMR systems.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Handle patient check-in and checkout effectively.
Answer calls about appointment times, patient requests, and general inquiries within the scope of the position.
Review patient charts for accuracy before appointments and ensure required information is available for the physician.
Scan and sort materials within the EMR system.
Verify and update patients’ current insurance information.
Collect patient payments.
Cross-train in reception duties to provide coverage.
Travel to other clinics as needed.
Perform other duties as assigned.