Patient Access Representative

Crouse Hospital • Syracuse, NY

5d

About The Position

Crouse Health is hiring a Patient Access Representative for its Patient Access Department. The department promotes patient advocacy and serves patients, visitors, volunteers, and staff efficiently, promptly, and courteously. It also strives for quality and accurate patient registration across various points of service throughout Crouse Hospital. This full-time, day-shift position is scheduled Monday through Friday, 7:00 a.m. to 3:30 p.m., and includes rotating weekends, holidays, and other shifts as assigned. Pay is $19.89–$31.85 per hour, based on verified experience.

Requirements

• High school diploma or equivalent.
• At least 6 months to 1 year of fast-paced office experience.
• Ability to prioritize and multitask while maintaining attention to detail and strong administrative skills.
• Exceptional customer service and time management skills; compassionate and patient demeanor.
• Pass a Patient Access test administered by Human Resources with a score of 75% or higher.

Responsibilities

• Interview patients and/or family members and accurately enter patient demographic and insurance information into the hospital financial system.
• Perform eligibility and insurance verification for all insurance payors and ensure pre-certification and authorization requirements are completed accurately.
• Determine whether patients need financial counseling and courteously direct them to the appropriate department.
• Inform patients of estimated self-pay amounts and collect co-pays, deductibles, and deposits in an organized and timely manner.
• Review HIPAA regulations to maintain competency and ensure compliance.
• Educate patients and family members about forms required before hospital treatment, support full completion, and verify patient understanding.
• Manage and coordinate incoming patient scheduling requests as directed by department leadership.

Benefits

• Medical, dental, and vision coverage
• Flexible spending account (FSA)
• 401(k)
• Company-paid life insurance
• Tuition assistance and workforce development opportunities
• Crouse Health Employee Assistance Program
• Employee discounts on inpatient and outpatient services, the hospital cafeteria and pharmacy, and certain retailers
• YMCA subsidy program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED