Patient Access Representative Per Diem

Geisinger • Danville, PA

10d • Onsite

About The Position

The Patient Access Representative provides front-line support to the department and coordinates office activities effectively and efficiently. The role greets and registers patients, supports check-out, and schedules future appointments as applicable. It also handles patient communications and administrative processes related to appointments, insurance, financial responsibility, referrals, and medical records. Work is typically performed in an office environment. The position is per diem, with hours discussed during the interview process.

Requirements

• High school diploma or equivalent (GED).
• Skills in clinic support services, communication, computer literacy, customer service, health information systems, HIPAA compliance, multitasking, organizing, and teamwork.

Nice To Haves

• At least 1 year of related work experience (preferred).

Responsibilities

• Check patients in for appointments and accurately verify demographic information.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
• Provide kiosk support to facilitate check-in where applicable.
• Apply insurance-rank guidelines to assign primary, secondary, and tertiary insurance for each encounter.
• Read and interpret insurance responses.
• Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
• Explain patients’ financial obligations and collect fees at the time of service as appropriate.
• Explain and complete required regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
• Process messages from multiple channels concerning appointment, referral, prescription, and complaint requests from patients or physicians.
• Notify patients or guarantors of anticipated copays, deductibles, coinsurance, or other financial responsibility and collect payment accordingly.
• Post cash according to department guidelines.
• Work independently in work queues to ensure timely resolution of accounts.
• Meet productivity and quality performance expectations.
• Maintain and release medical records accurately.
• Assist with referrals and pre-certifications at the time of the encounter.
• Use and maintain patient recall and reschedule lists appropriately.
• Comply with job-specific obligations and organizational policies and procedures.

Benefits

• 401(k) plan with automatic Geisinger contributions.
• Free Care.com membership with discounted backup care.
• Employee Assistance Program with referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
• MyHealth Rewards wellness program.
• Healthcare benefits for eligible full-time and part-time positions from day one, including vision, dental, and domestic partners.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED