Patient Access Representative

Lifepoint Health • Gallatin, TN

15d • Onsite

About The Position

Highpoint - Sumner Regional Medical Center is hiring a Patient Access Representative to support patient registration and access services, primarily for Emergency Department visits and direct admissions. The role welcomes and checks in patients, obtains and enters demographic and insurance information, verifies eligibility and benefits, explains forms and financial responsibility, presents estimates, and collects applicable patient payments. Registration may take place at the front desk or bedside while patients are receiving care.

The representative works closely with nursing staff, providers, clinical teams, and other Patient Access staff in a fast-paced Emergency Department. Duties include answering calls, supporting direct admissions on inpatient floors, navigating multiple computer applications, maintaining patient privacy, and rotating between front-desk and bedside responsibilities. The position cross-trains and provides coverage at both Sumner Regional Medical Center and Sumner Station, a freestanding Emergency Department. The schedule is 10:00 a.m.–8:30 p.m., seven days on and seven days off, Thursday through Wednesday, and includes every other weekend, applicable holidays, and participation in an on-call rotation. The work involves entering patient-care areas and may include exposure to medical situations, bodily fluids, and odors.

Requirements

• High school diploma or equivalent.
• Strong customer service skills and a friendly, professional, empathetic approach to patients and families.
• Strong computer and typing skills, including the ability to navigate multiple applications, websites, and screens.
• Ability to multitask and stay organized while managing patients, telephone calls, computer work, and competing priorities.
• Ability to work effectively in a fast-paced, high-stress Emergency Department environment.
• Strong communication and interpersonal skills for interacting with patients, families, clinical staff, and other hospital team members.
• Strong attention to detail and ability to accurately collect and enter patient and insurance information.
• Ability to conduct professional financial conversations, present estimates, and request applicable patient payments.
• Demonstrated teamwork, dependability, and punctuality.
• Ability and willingness to work the assigned 7-on/7-off schedule, including every other weekend and holidays falling within the scheduled rotation.
• Ability to participate in the department's required on-call rotation.
• Willingness to cross-train and provide coverage at both Sumner Regional Medical Center and Sumner Station.
• Comfort entering patient-care areas and completing bedside registration, with potential exposure to bodily fluids, odors, and other Emergency Department conditions.

Nice To Haves

• Previous healthcare front-office, patient registration, or medical office experience.
• Previous Emergency Department registration experience.
• Familiarity with health insurance, eligibility verification, patient estimates, or point-of-service collections.
• Previous experience in a high-volume customer service or healthcare environment.
• Meditech and/or MEDHOST experience.

Responsibilities

• Complete accurate and timely patient registration for Emergency Department visits, direct admissions, and other assigned patient access services.
• Obtain and enter patient demographic, insurance, billing, and other required information into the registration system.
• Perform bedside registration in patient rooms while patients are receiving care.
• Welcome and check in Emergency Department patients with a professional and compassionate approach.
• Verify insurance eligibility and benefits and accurately capture required information.
• Present patient estimates and discuss financial responsibility, including collecting applicable co-pays, deductibles, and other patient liabilities.
• Explain registration forms, documents, and required patient information.
• Answer incoming telephone calls and assist patients, families, clinical staff, and other departments as appropriate.
• Support direct admissions by traveling to inpatient nursing floors to complete registration when needed.
• Collaborate with nursing staff, providers, clinical team members, and Patient Access colleagues to support an efficient patient experience.
• Navigate multiple computer applications and websites while managing patient-facing duties, calls, and competing priorities.
• Maintain patient privacy and confidentiality during registration and financial interactions.
• Rotate between front-desk/check-in and bedside registration according to departmental coverage assignments.
• Cross-train and provide coverage at Sumner Regional Medical Center and Sumner Station.
• Participate in required education, training, performance improvement activities, and other assigned duties.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED