Patient Access Representative

Lifepoint Health • Sanford, NC

4d

About The Position

The Patient Access Representative collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. The role verifies insurance benefits, obtains authorizations as needed, and collects required co-pays or deductibles at the point of service to help expedite admitting. The representative provides a positive first impression of the facility and reports to the Director or Manager of Department.

This position does not provide clinical care. It accesses demographic, insurance, and financial protected health information. Occupational exposure to bloodborne pathogens may be present. The role involves frequent keyboard data entry, sitting, speaking and hearing, reaching, and repetitive hand and arm movements, with occasional walking, standing, squatting, pushing or pulling, and lifting or carrying up to 25 pounds. Rare physical activities include climbing, kneeling, running, and higher-force tasks. Vision demands include constant near and far vision, depth perception, and color distinction. Smell and taste are rarely required. Biological exposure is occasional; chemical exposure and latex exposure are rare.

Requirements

• High school diploma preferred.
• Demonstrate critical thinking and decisive judgment.
• Ability to work with minimal supervision in a fast-paced environment.
• Ability to learn rapidly and navigate multiple software systems.
• Effective English communication skills, including reading, writing, speaking, and understanding.
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Responsibilities

• Obtain and accurately enter required demographic, billing, and clinical data into the registration system in a timely manner.
• Distribute and explain forms, documents, and educational handouts to patients and families.
• Verify insurance benefits and obtain precertification or authorization as necessary.
• Determine and accept required payments, such as co-pays and deductibles, or refer patients to financial counseling as appropriate.
• Communicate professionally in person and by phone, providing clear instructions and excellent customer service.
• Protect patient privacy and confidentiality in all registration activities.
• Participate in performance improvement and required education.
• Work alternate shifts or areas as needed to support department operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED