Patient Access Representative (Clarkston)

McLaren Health Care•Clarkston, MI

About The Position

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar ensures a smooth and timely registration and admission process. The role performs patient registration and financial functions using an electronic medical record, gathers and documents demographic and financial information, and supports patients throughout registration. The representative follows department protocols, hospital and department compliance plans, and Meaningful Use requirements while maintaining professional, courteous interactions with patients and colleagues.

Requirements

High school diploma or equivalent.
One year of experience in a customer service role or the health care industry.
Ability to understand, explain, calculate, analyze, and interpret information reviewed daily.
Ability to communicate verbally and in writing in a positive, consistent, enthusiastic, and open manner.
Ability to work independently in a self-directed, collaborative, and non-confrontational manner.
Demonstrated professionalism, courtesy, ethical standards, and customer focus.

Nice To Haves

Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC, or another EMR system.
Working knowledge of electronic eligibility systems and third-party payer websites used for verification.
Medical terminology.

Responsibilities

Perform accurate and efficient registration and financial functions through the EMR, including interviewing patients, selecting the appropriate registration status, following registration guidelines, and documenting demographic and financial data accurately and promptly.
Obtain required forms and scan them into the medical record according to department protocol.
Greet customers promptly and warmly.
Collect, document, and scan required demographic and financial information.
Direct patients to the appropriate setting, explain delays, and apologize for delays when appropriate.
Maintain professionalism and diplomacy according to the department professionalism policy.
Estimate and collect copayments, deductibles, and other patient financial obligations.
Manage responsibilities in accordance with Hospital and Department Compliance Plans and Meaningful Use requirements.
Process recurring visits according to protocol.
Facilitate the use of electronic registration tools, such as Wacom devices and iPads, where available.
Perform other duties as assigned by Management.
Respond promptly, professionally, and courteously to customer needs and communicate effectively with McLaren Health Care team members.
Contribute to continuous quality improvement efforts and seek opportunities to improve processes and work outcomes.
Work independently in a self-directed, collaborative, and non-confrontational manner.
Promote positive internal and external relations by seeking and responding to customer feedback and participating in continuous quality improvement projects.
Translate the organization’s mission and vision into daily interactions and demonstrate initiative, ownership, and high ethical standards.