Patient Access Representative, Cashier

Stony Brook University•Stony Brook, NY

About The Position

At Stony Brook Medicine, Patient Access Representatives perform varied and specialized duties supporting Revenue Cycle, Compliance, and Patient Experience through accurate and efficient registration, financial screening and verification, and patient throughput activities. The role calls for excellent communication and interpersonal skills, an understanding of patient care, and the ability to respond to changing patient needs using ethical judgment and high standards of service. The Patient Access Representative assigned to the Cashier Office supports the Patient Access Services team by collecting, documenting, securing, and releasing patient valuables in accordance with policy and compliance standards. The representative collects patient balances through the electronic POS payment system, may assist with obtaining regulatory signatures or completing registration work lists, and interacts professionally with hospital and clinical staff to support positive patient encounters.

Requirements

Associate degree and one year of work experience in banking, cashiering, or customer service; alternatively, two years of experience in banking, cashiering, or customer service in lieu of a degree.
Excellent verbal and written communication, computing, and multitasking skills.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.
Ability to work with multidisciplinary teams.

Nice To Haves

Experience working in a hospital or other healthcare setting.

Responsibilities

Receive and release petty cash bags to Patient Access Registrars.
Reconcile petty cash bags to ensure the issued amount is consistently maintained.
Collect and post applicable copayments, self-pay deposits, and private room charges in the electronic POS Payment System.
Verify monies received from Ancillary Departments and prepare the daily deposit.
Accept patient valuable envelopes brought to the Emergency Department or Hospital Main Cashier by registration or nursing personnel and validate the content list.
Verify and accurately document collected patient valuables, ensure their proper storage and release, and escalate discrepancies to the Senior Manager.
Conduct secured valuable inventory audits.
Follow policy and procedure for managing unreleased valuables.
Provide parking validation to patients, visitors, and employees when appropriate.
Complete assigned work list tasks.
Communicate professionally with colleagues and patients, and answer calls directed to the Cashier Office.