Patient Access Representative

All Care Health Center • Council Bluffs, IA

58d • Onsite

About The Position

The Patient Access Representatives is the first contact with patients both by telephone as well as in person and provide exceptional customer service through scheduling, registration, insurance verification, collection of payments and investigation of patient billing discrepancies.

Requirements

• High School diploma
• At least one year customer service experience; healthcare setting strongly preferred
• Basic knowledge of computer systems and data entry skills

Nice To Haves

• Bilingual (Spanish/English) preferred

Responsibilities

• Provides exceptional customer service through face to face or phone interactions with all patients and members of the work team to effectively gather accurate information to complete tasks and facilitate patient flow and care.
• Accurately and efficiently register patients and verify insurance eligibility
• Collect nominal fees, insurance copays and account balance payments from patients
• Aids with internal & external incoming calls, and transfer to the appropriate departments.
• Appointment scheduling: schedule, cancel, and reschedule appointments.
• Monitor the waiting room area to be sure patients and visitors are assisted in timely manner.
• Responsible to complete appointment reminder/confirmation calls per clinic specifications for future appointments.
• Assist with updating and obtaining sliding fee information according to ACHC guidelines.
• Audit accuracy of account type and update as appropriate based on daily input.
• Collaborates with nursing team and providers to coordinate appointments to meet patient’s needs.

Benefits

• Medical
• Dental and Vision Insurance
• Generous time off
• Employer paid Life Insurance and Long-Term Disability
• 401(k) match up to 4%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED